Local printer vs online (CustomInk etc.) for DuPage teams.

Online design-tool sites are convenient, and they are a good fit for some orders. CustomInk is named only as an example of that kind of site. This page does not state another company’s prices, minimums, timing, quality, or policies. Check the other site’s current terms yourself. The facts below are only what our own pages already say.

What an order with us actually is

Screen printing from 24 pieces. Embroidery from 12, digitizing included, and sizes can mix in the count. The all-in price is on your proof, not on this page — the price guide is where published prices live. Screen printing and embroidery spell out those minimums. A quantity near 12 is covered on small-batch custom apparel. Under 12 decorated pieces, the quote shows the 12-piece minimum. Blank garments have no minimum.

Standard timing is about 14 business days after you approve the proof. Rush dates are quoted on the phone, not invented here. We work to the date on the proof you approved.

The guarantee, as written

1. 1. On time. We work to the date on the proof you approved. A standard order is about 14 business days after you approve. A rush order is the date we quote you — call (630) 324-4372 if you need one.
2. 2. Matches the proof. If what arrives doesn’t match the proof you approved — the print, the placement, the colours, or the sizes — we reprint it or refund it.
3. 3. Pay after you approve. Nothing is charged until you sign off. The proof locks the art and the price. There is no cart that takes a card first.

This is not a change-of-mind return. Custom garments are made for your order, so they can’t go back on a shelf — that is why the proof comes first. The full page is our guarantee. How the steps run is on how it works.

Tradeoffs on our side

A person answers one phone during Monday–Friday, 9–5 Central. That is a different path from a site you can click through at any hour. You wait for a proof before anything is made, and you pay after you approve. A standard order is about 14 business days after that approval, not a date this page can shorten. Screen printing starts at 24 pieces. Embroidery starts at 12. Those floors are ours. They are not a comment on anyone else’s minimum.

When online is the better pick

Online design-tool sites are convenient, and they are a good fit for some orders. Use one, and read its current terms, when any of these is true:

• You already know the design and want to place it yourself, without waiting for our free proof. Our path is quote first, then you pay. Nothing here is a cart checkout.
• You need fewer than 12 decorated pieces. Under 12, our quote shows the 12-piece minimum for screen print and for embroidery. Blank garments have no minimum, and a decorated sample is quoted on request. If another site will take a smaller decorated run, that can be the better pick — their page says so, not this one.
• You do not need a person on (630) 324-4372. Our hours are Monday–Friday, 9–5 Central.
• You want to compare prices. We do not publish another company’s price. Ours is the all-in number on the proof, and the published list is the price guide.

DuPage delivery is the local path: printed locally in Addison, IL, made in DuPage County, delivered to you or shipped (free over $200). Town pages: Bolingbrook, Downers Grove, Plainfield, Naperville, Aurora. Areas we serve.

Questions

Do you state another company's prices or policies?

No. Online design-tool sites are convenient and a good fit for some orders. Check that site's current terms yourself. This page does not state another company's prices, minimums, timing, quality, or policies.

What does an Aon Apparel order include?

A free mockup in 24 hours, then a proof before you pay. One phone: (630) 324-4372, Monday–Friday, 9–5 Central. Printed locally in Addison, IL, made in DuPage County, delivered to you or shipped. Screen printing from 24 pieces, embroidery from 12. Standard timing is about 14 business days after you approve the proof. If the order does not match that proof, we reprint it or refund it.

When is an online design-tool site the better pick?

When you want to design it yourself and check out without our proof step, when you need fewer than 12 decorated pieces, or when you do not need a person on a DuPage phone line. Read the other site's current terms. We do not say what they allow.

Quote first. A free proof, then you pay. Nothing is a cart checkout.