Every custom order runs against a proof you approved — placement, colours, sizes, price, all locked before anything prints. That proof is the promise: if what arrives doesn’t match it, we reprint it or refund it.
Custom-printed orders
Decorated garments are made to order with your art, so they can’t go back on a shelf — that’s exactly why the proof comes first and you pay after approving it. Wrong print, wrong placement, wrong sizes versus the approved proof, or damaged goods: call us and we reprint the affected pieces or refund them. Simple as that.
Blank (undecorated) orders
Wrong item, wrong size run, or arrived damaged — tell us when you check the delivery and we’ll swap or credit the affected pieces. Blanks are quoted per job, and so are any returns on them: one call sorts it.
Bought on Amazon or Walmart?
Our plain retail hoodie sold on the marketplaces follows their returns process — start the return in your Amazon or Walmart account like any other purchase there.
Call (815) 306-0955 or reply to your quote thread with a photo of what arrived. We’re 8 miles from the press — mistakes get fixed in days, not shipping cycles.